We understand how important it is to receive your order as quickly and conveniently as possible, and we strive to dispatch all orders within 5 business days.

Shipping costs are calculated based on the destination country and the specifics of your order.

Complimentary shipping is offered on all orders over €200 for mainland Portugal and mainland Spain.
Please note: Free shipping to Spain applies only to orders up to 5kg and does not include the islands.

Final shipping costs will be displayed at checkout, based on the total value and weight of the selected items.

Estimated delivery times begin on the date your order is dispatched and are provided in business days (Saturdays, Sundays, and public holidays are not included).
In cases of force majeure, SHY.LŌAE cannot be held responsible for delivery delays beyond our control.

Please be aware that customs duties, surcharges, and import taxes may apply depending on your location.

Shipping rates are subject to change at any time, in accordance with carrier pricing updates.

Should the User refuse to pay any applicable import duties or taxes, and the parcel is returned to SHY.LŌAE, the return shipping costs will be charged to the User.